Nowadays, deficits within the information flow are one of the largest cost drivers in a company. An efficient management of information flows is therefore essential. The aim is to provide the right information at the right time and at the right place. In the theoretical part the importance and relevance of information management, its methods and procedures and the importance for daily operations of linking material flow and information flow are illustrated. Concerning the technologies that can be used for the connection of Optical Identification, RFID, radio-frequency identification, and EDI, electronic data interchange, together with opportunities in the ERP system are elaborated in more detail. The practical part deals with the accessory processes of the company Strussnig GmbH, which is a manufacturer of windows and doors made of plastic and aluminum. The focus is on the processes that are triggered by customer order. These are the processes procurement of accessory, production of standard equipment and the manufacturing of individual accessory. The aim is to ensure that the right information is at the right time at the right place. With the level model of Krcmar the processes are analyzed and improvements are developed. Information demand and supply, handling of data, the process itself and possible technologies that could be used are considered. The basis of the optimization of the individual accessory manufacturing process is a Failure Mode and Effect Analysis, because this process shows a different error characteristic.