TY - JOUR

T1 - Involving Employees in the Development Process of Performance Measurement and Management Systems

AU - Kleindienst, Bernd

AU - Biedermann, Hubert

PY - 2017/5/30

Y1 - 2017/5/30

N2 - Performance measurement and management (PMM) offers organizations numerous benefits. However, such systems can rarely exploit their full potential in practice. The implementation of a PMM system causes a substantial change of the organization. By considering change management and involving employees in the development process, the chances of a success of the PMM initiative can be increased. This paper introduces a participatory model for developing a customized PMM system. The model includes several tools, which enable the organization to involve their employees in the development process and increase the understanding of the system. Thereby, commitment towards PMM can be enhanced.

AB - Performance measurement and management (PMM) offers organizations numerous benefits. However, such systems can rarely exploit their full potential in practice. The implementation of a PMM system causes a substantial change of the organization. By considering change management and involving employees in the development process, the chances of a success of the PMM initiative can be increased. This paper introduces a participatory model for developing a customized PMM system. The model includes several tools, which enable the organization to involve their employees in the development process and increase the understanding of the system. Thereby, commitment towards PMM can be enhanced.

KW - performance measurement

KW - performance management

KW - change management

M3 - Artikel

VL - 15.2017

SP - 17

EP - 24

JO - Annals of Faculty Engineering Hunedoara – International Journal of Engineering

JF - Annals of Faculty Engineering Hunedoara – International Journal of Engineering

SN - 1584-2665

IS - 2

ER -