The situation of companies has changed significantly over the last view years and is characterized by strong, international competition as well as high cost pressure. This situation requires to be tackled by the strategic management as well, achieving competitive advantages not only on cost, quality of products and services, but also via related processes of the entire supply chain. Thus the field of logistics has evolved as one of the success factors for companies over the last years. To secure competitiveness, all processes have to be developed effectively (and efficiently) in terms of process management. With this dissertation the management, which has to analyze, align, create and steer the complete supply chain of logistical services, receives an IT based guideline that offers a continuous support of the individual strategic working steps. Against the background that the area of courier-, express- and parcel services as field of research has been less explored compared to other areas, e.g. industrial production, it moves into the centre of this multiple case study.